"We used Fiber Pro carpet cleaners at the recommendation of a friend. We have a new house, 2 years old, but have 2 kids and dog - hence a lot of stains. We were most concerned with the pet urine stains that were all over the house. We chose Fiber Pro because it is a small family business. The owner, Floyd, does the cleaning and his wife, Melody, is the customer service rep. From the first call, they were professional, thorough, and friendly. She took time to ask questions about our house and needs. When we were scheduled to clean our house, it just happened to be the week of the cold front (20 degrees in Houston)! Melody called back to reschedule because the hot water hoses would not work properly in cold weather. She said they did not want to do a job if it could not be done correctly. We rescheduled for today and Floyd was here 15 min before schedule. He took his time - it took 4 hours for 4 rooms - and did an excellent job. He vacuums first (some places skip this step), then sprayed and used steaming hot water to clean. He grooms the carpet as well and it now looks like new again. We were going to replace the carpets due to the stains, but now it is so nice that we could go several years before replacing. I would highly recommend them.