FAQ's

What makes your service different from other carpet cleaning services?

Because I am the owner and operator of Fiber Pro Carpet & Upholstery Cleaning my performance directly affects my business. I use a 13 step cleaning process that other cleaners do not. I have over 30 years of carpet and furniture cleaning and protecting experience. I care about restoring your carpet to its best possible condition. My goal is to provide "the best professional and most pleasant home service experience ever, no matter what!".

Why should I clean my carpet?

Because bio-contaminants, dust mites, outdoor pollutants, pesticides, allergens, grease and oil deposits, sand, soil, food particles, bacteria, and a host of other really gross stuff will make its way into your carpet. This collection and filtering process traps these contaminants within your carpet. Like any other filter, your carpet needs to be cleaned on a regular basis, or it will lose its filtering ability. If these contaminants are in your home, they could be contributing to your family's health and allergy problems.

How often should a carpet be cleaned?

At a minimum, you should clean once a year. Major carpet manufacturers such as Dupont and Shaw Industries recommend that you have your carpets cleaned every 6-18 months, and with most of today's carpet, in order to satisfy the warranty requirements, you must save receipts from your cleanings. The frequency of cleaning will vary from one household to another depending upon the number of occupants and level of usage. Heavily traveled areas may require quarterly cleaning, while other less frequented areas may not need cleaning more than every 18 months. Either way, it makes good sense to have your carpets cleaned regularly; not only from an appearance and investment protection point of view, but also from a health standpoint. Regular deep cleaning removes bacteria, dust mites, germs, and the substances upon which these organisms live.

Why should I have my carpets protected?

Protectants help you in two very important ways:
1. When a protective coating is applied to the carpet fibers, it puts a protective barrier around each fiber. This protective barrier resists moisture. When you do have a spill, it gives you a window of time to get it cleaned up.

2. Protectants help in the area of wear. Having this protectant on your carpet helps reduce the wear and abrasion caused by dirt and sand in the carpet. This protects the carpet from excessive matting, and in turn will cause your carpet to perform better.

How long does the carpet cleaning process take?

I am able to clean each room in approximatly 30 to 45 minutes. This can vary slightly depending upon the amount of soil, how much furniture needs to be moved, specialty spotting procedures, and setup time.

How soon can I walk on the carpet?

Some carpets may feel slightly damp from 4 hours up to 18 hours depending on the carpet and soil conditions. This is normal and will not cause any problems. Try to keep pets, children, and heavy traffic off the carpet during the drying process. Wait 24 to 48 hours before removing styrofoam blocks or protective tabs that I have placed under the furniture to protect the carpet. Early removal can cause permanent furniture staining.

Do you move furniture?

My cleaning price includes moving the small items of furniture, such as dining room chairs, a coffee table, etc. in the main living area. Beds, dressers, and heavier pieces are left in place under my pricing structure. Additional charges will apply to move heavier furniture. For liability reasons, we do not move china hutches, entertainment systems, pianos, or other valuable belongings.

What about reoccurring spots?

If a spot returned a day or so after cleaning: it may have been oily or sticky and was not completely removed, or "wicked back up" due to the nature of the spot, or possibly it's not a spot, but a permanent stain. Call me if a spot returns and I will come back and rework it again.

Can you fix indentations from heavy furniture?

No guarantee can be made on removing indentations from heavy furniture. In addition to the pile of the carpet being crushed, the backing of the carpet is indented. Heat, moisture, and hand grooming with our equipment may help, but it will take time to release back to normal, if at all. Severe cases may be permanent.

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